Team College Success
“Good to see you! How’s it going?” Smiling, saying hello and offering assistance to students, staff, faculty and community members — that’s Mack Alexander, building custodian at LLCC.
He is known for being welcoming and supporting college success, whether it’s in person or by leaving notes of encouragement on someone's desk. He embodies the ideals of servant leadership: valuing people, listening, building trust and caring for others.
“I was born in Springfield but grew up in Chicago surrounded by different nationalities. I get along with everybody," says Alexander. "When younger, I found with one little word I could make my dad and his friends smile. And I learned a lot from my mom. She was a people person too."
Alexander began work as a building custodian at LLCC in 2019. In 2022, he was named a recipient of the college's Distinguished Service Award. His nominators said he "has a positive outlook on life that shines through to coworkers and students. Faculty, staff and students are uplifted after interacting with him."
“A little gesture can mean a lot. When you say hello or good morning, you just might make a person’s whole day,” says Alexander. “Sometimes you can see on someone’s face when they have a question, so I’ll start the conversation.”
He says some of the most stimulating talks he's ever had are with students. "I let them know how it could be if they stay in school and keep their grades up. If they put their mind to it, they can accomplish anything. I tell them to not let the outside distract them."
He is also detail-oriented and takes pride in his work. "Cleanliness provides a positive first impression, in computer labs, offices and classrooms. People are happy in a clean environment," he explains.
“My favorite part about my job is the people, coworkers and students. I'm just part of the larger team," he adds. "LLCC is a good place to come and get a certificate or diploma, and it's a great place to work. You have all the opportunities and necessities to make it here because everybody helps everybody else as a team."
Story published in the LLCC FORWARD magazine, October 2022.